Pelorina
Questions and feedback
You write, we listen, we revise
Use this form when you want to clarify something you read on Pelorina, suggest a correction, or share how social assistance for pensioners is working in your area so we can review our explanations.
"When you write to us, you are not adding to a pile of forms, you are joining a quiet conversation about how social help for pensioners really feels. Your stories and questions guide our next updates and help us keep every page close to daily life."
Lindiwe M.
Ways to reach us
Mailing address
5 Buitengracht Street, CBD, Cape Town 8001 South Africa
Send us a message
Get in touch
Reach out when you need clarification on our guidance, want to share your experience with social assistance, or have spotted a change that could help other pensioners navigate support.
- content@pelorina.sbs
- Postal address
- 5 Buitengracht Street, CBD, Cape Town 8001 South Africa
- Phone
- +27511554740
Share questions, corrections or experiences so we can keep our guidance practical and honest.
Contact Pelorina
Two phone calls, three office visits and a handful of forms can leave you with more questions than answers, especially when you are trying to understand social help for pensioners. When that happens, you may want a calm place to ask whether you have read something correctly, or to tell someone that the process you faced looked different from the way it is usually described. This contact page is where you can do that. You can use the form to ask about wording on the site, suggest topics that deserve clearer explanations, or let us know when public information about assistance has changed. We read your message carefully, compare it with current guidance where possible, and use it to improve how we describe each step. We cannot check the status of applications, influence decisions or offer personal representation, and we do not provide medical advice. Results may vary, and your experience with social assistance may differ from the examples on the site. Still, your questions and stories help us keep the information grounded in real life, so other pensioners, families and community helpers can arrive better prepared for their own conversations with officials.
